Test Your Enterprise Dialing Capabilities at Scale with Synapse ONE Dialer
Synapse ONE Dialer is a powerful SaaS solution that helps enterprises automate the testing of their phone lines, including Direct Inward Dial (DID) and Toll-Free Numbers (TFN). Save countless hours of manual testing by automating the process, receiving detailed reports that allow for actionable decision-making. With integration into VoIP Gateways, Synapse ONE Dialer analyzes call logs to clarify call flow paths, ensuring your system performs as expected.
Key Features of Synapse ONE Dialer
At Synapse ONE, we don’t just offer off-the-shelf communication solutions. We design custom Unified Communications (UC) systems tailored to your business needs, integrating voice, video, messaging, and collaboration tools into a cohesive platform. Whether starting from scratch or upgrading, we ensure efficient communication workflows.
Bulk Testing of Phone Numbers
Synapse ONE Dialer makes it easy to test a large volume of phone numbers. Whether it’s toll-free numbers or DID lines, the system automatically calls the numbers, tests the connection, and reports whether the calls were successful. Save hours of manual effort by letting the system do the heavy lifting.
Fax Tone Detection
With built-in fax tone detection, Synapse ONE Dialer records and analyzes calls for fax responses. This feature is especially useful for industries where fax communication is still essential.
Detailed Call Flow Analysis
Synapse ONE Dialer integrates with VoIP gateways to analyze SIP logs and provide a clear view of the call flow path. Identify whether calls are successfully routed through your system, from the IP PBX to the Gateway and out to the PSTN provider.
Customizable Scheduling
Schedule your bulk call tests for specific times or days, ensuring minimal disruption to your normal operations. Define time ranges and weekdays for task execution to ensure the system fits into your operational needs.
Comprehensive Reporting
After testing, Synapse ONE Dialer generates detailed reports showing call success rates, failures, partial connections, and fax detections. The reports allow for informed decisions on whether additional actions are needed, saving you time and resources.
How Synapse ONE Dialer Works
Prepare the CSV File
Upload a CSV file with the numbers to be tested, specifying the dialing numbers, expected responses, and prefixes for the test.
Task Management
Create and manage tasks through an intuitive task manager. Schedule tasks to run at specific times and dates, or run them immediately. Synapse ONE Dialer allows tasks to be paused and resumed, ensuring flexibility in testing.
Log Analysis
Analyze SIP logs from Cisco CUBE to confirm call flow, identifying where calls may have succeeded or failed, and showing the SIP message path.
Result Interpretation
Results are categorized into success, failure, partial success, or missing logs, helping you identify where any potential issues lie in your telephony system.
Why Choose Synapse ONE Dialer?
Automate Bulk Testing No more manual dialing or testing each number. Synapse ONE Dialer automates the process, significantly reducing the time and effort required to validate large numbers of lines.
Improve Call Flow Visibility With Cisco CUBE integration, easily pinpoint where issues occur in the call routing process.
Ensure Fax Connectivity Detect and log fax tone responses.
Save Time and Resources With scheduled tests and automated reports, Synapse ONE Dialer helps enterprises make quicker, more informed decisions about their telephony systems.